A. Process for Redressal of Investors Grievance
SBI Mutual Fund is strongly committed to provide best in class experience to our investors. Our commitment is to give you satisfaction every time you interact with us. You may get in touch with us at multiple touch points and here are the ways you could reach us and provide us with an opportunity to address your queries / grievances. You will be provided with a grievance registration number for your reference.
Toll Free No.18002093333 / 18004255425
Non Toll Free No. +91-22-62511600 / +91-80-25512131
(local charges applicable)
Timings From 9:30 AM to 6:30 PM
(Monday to Saturday)
Email customer.delight@sbimf.com
Branches / Investor Service Centers :
You can also walk-in to any of our branch offices nearest to you and our trained Customer services staff will be glad to be of assistance. For a list of our branch offices, please Click Here
Speak to our Investor Relations Officer
In case you are not satisfied with the response/resolution provided, you may contact the Investor Relations Officer of SBI Mutual Fund.
Name Mr. C.A.Santosh
Phone No. (022) 6179 3000
Email IDheadcustomerservice@sbimf.com
Not satisfied with the resolution?
If your communication was a complaint and you are still not satisfied with the resolution you may have received; you may choose to approach our Vice President of Customer Service.
NameMr. Danish Kazi
Email IDvpcustomerservice@sbimf.com
B. Remedy through the Regulator viz.SEBI
If not satisfied with the responses from SBI Mutual Fund, you can lodge your grievances with SEBI at scores.gov.in or you may also write to any of the offices of SEBI. For any queries, feedback or assistance, please contact SEBI Office on Toll-Free Helpline at 1800 22 7575 / 1800 266 7575.
C. Online Resolution of Disputes through Conciliation / Arbitration (Smart ODR):
You shall first take up your grievance by lodging a complaint directly with SBI Mutual Fund (Refer Level A). If the grievance is not redressed satisfactorily, then you may, in accordance with the SCORES guidelines, escalate the same through the SCORES Portal in accordance with the process laid out therein (Refer Level B). After exhausting all available options for resolution of the grievance, if you are still not satisfied with the outcome, you can opt for online resolution of dispute through Conciliation/Arbitration on SMART ODR Portal at smartodr.in
Alternatively, you can opt for online resolution of dispute through the SMART ODR Portal if the grievance lodged with us was not satisfactorily resolved or at any stage of the subsequent escalations mentioned in the above paragraph (prior to or at the end of such escalation/s).
For details on the process and terms & conditions, please click here
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